Providing public utilities services to slum areas remains a significant public policy challenge in developing countries. Bangladesh's capital city, Dhaka, is a representative case of sprawling slum neighborhoods on illegally encroached land, with few or no legal public utilities connections. Dhaka Water Supply and Sewerage Authority, the Asian Development Bank and other development partners confronted this challenge as part of an ambitious public sector reform programmes in South Asia.
This case study demonstrates the difficulties of providing water utility services to low-income communities in megacities and potential policy solutions for providing clean, safe drinking water to slum residents.
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